FAQs

Questions about e-clinic? Find the answer here

Yes, the software is suitable for use on both Windows and Mac desktop and laptop computers.
e-clinic has the highest security rating of any healthcare software provider. Our data centres are based in the UK, are ISO 27001 compliant and Tier 3 secured. Data is encrypted at 256 bit AES which is double the encryption rate of most connections. Find out more by visiting our secure hosting page.
We’re always here to help. Please visit the contact page to find out how you can get in touch. If you are a client who needs help with support, you can either call us or submit a support ticket.
e-clinic is built on the FileMaker platform. FileMaker Inc is an Apple subsidiary and its cross-platform database software is used by 70% of Fortune 500 companies. UK users include Rolls Royce and Virgin Media. Internationally, Boeing and NASA are amongst its many users. At the heart of the system is a powerful server engine which can cope with high volumes of data processing.
e-clinic is generally purchased as a cloud-hosted product with a single monthly fee. Up front one-off costs may include a charge for other services such as training and any bespoke development that you require. Please use ask and we’d be happy to provide a tailored quote.
e-clinic links with many third party applications such as Mailchimp, for targeted emails, and Xero for accounting. Just ask if you’d like to know about integration with any other application as we offer bespoke development.
We regularly welcome new clients who were using another package and have successfully migrated data from most other practice management systems. If you want to migrate data, we will take a look at your existing system and give you a quote based on the time it will take to import into e-clinic.
We’ve been providing a world class patient and clinic management system to healthcare for over 15 years. Our small and specialised team is headed up by Managing Director, Mark Lainchbury, a clinic management software pioneer. We’re based in Shipley, West Yorkshire, close to Leeds and Bradford.
We have clients across all sectors of healthcare including private hospitals, cosmetic surgery clinics, aesthetic & laser clinics, slimming clinics, musculoskeletal clinics, chiropractors, osteopaths, physiotherapists and many more.
e-clinic starts at £50 per user per month, but once we understand your requirements, we can provide a tailored quote, which may include bespoke development and training.
Training is always part of the e-clinic package and we offer a range of options dependent on your needs and your budget. This may include on-site training at your clinic, courses in the e-clinic classroom, free webinars for ongoing learning or online refresher training.
The monthly cloud hosted package includes ongoing support, free upgrades and, of course, secure cloud hosting with daily backups.
The full e-clinic application is too powerful to run on a simple piece of hardware like an iPad. For this reason, we have developed an app for iPad and iPhone which allows practitioners to view information and carry out a limited number of tasks. Find out more here.
We generally bring out an upgrade once a year, and often release smaller updates throughout the year. We are committed to staying at the forefront of healthcare technology.
 

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