ONGOING SUPPORT

Hands on help when you need it

OUTSTANDING AFTERCARE

Free support and aftercare for everyone

Our support and aftercare is second to none and we’re very proud of the service we provide. e-clinic comes with ongoing support and free upgrades as part of the cloud-hosted package.

Our support team are available to answer questions and solve technical problems on weekdays between 9am and 5pm (excluding public holidays). Larger clinics can arrange out of hours support and round the clock cover can be provided at additional cost.

TESTIMONIALS & REVIEWS OF THE E-CLINIC SUPPORT SERVICE

QuoteAny contact with the support team has always resulted in my issue being resolved very quickly.


QuoteI have found the support team at e-clinic to be extremely efficient, personable and prompt at dealing with enquiries and resolving any issues swiftly.

QuoteThe customer service from Robin and his team is always fantastic and as a clinic we feel well supported. Would highly recommend to all.


QuoteYou are so cheery and have been a star as always Robin!

QuoteAlways speedy responses with your new ‘ticketing’ system. And it’s great that staff stay with e-clinic and know your users.


QuoteThe technical staff are always courteous, fully informed and in a position to respond promptly to any enquiries.

FRIENDLY HANDS ON SUPPORT

A support team who understand your business

Submit your support ticket by email and the team will call you back and talk you through the issue or connect direct to your desktop using remote access tools. As well as strong technical knowledge, our support team understand your business and can offer practical tips and solutions.

Our support response time and the quality of the service we provide has consistently been proven to be way above the industry average. We’re extremely proud of this and we know the peace of mind given by free and ongoing support is important to you too.

ONGOING UPGRADES

Software that won’t go out of date

Unlike much of the practice management software on the market, free upgrades and ongoing support are all part of the package. With e-clinic, you can be confident of technical advice and practical help from a team who really know their stuff, plus upgrades to ensure your software never goes out of date.

REASONS TO CHOOSE E-CLINIC

  • Cloud-hosted and backed up in real time
  • Free upgrades as part of the package
  • Free hands-on support
  • Free weekly webinars for ongoing training
  • Straightforward monthly fee
  • Bespoke development & customisation
 

SEE E-CLINIC

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