Working from home is no longer the rare concept it was a few years ago, and although a huge number of people were forced to start working from home last year, it’s still something that divides opinion. Whilst some employers were reluctant to trust their employees and understand the benefits of working from home, at e-clinic we have used remote …
We regularly hear about clinics with ‘top notch’ customer service, but what exactly does that mean? Companies which perform well on that metric tend to have an integrated, holistic approach to customer care. It’s part of the culture, not just a set of skills which can be taught. However, below we’ve tried to identify the keystone skills which can help …
Black Friday isn’t just about crowds of shoppers fighting over discount electrical equipment. In fact, this year, it will largely take place online, with non-essential shops and services closed due to the latest UK lockdowns. What started as a one day event has become a four day shopping extravaganza ending on Cyber Monday. (Cyber Monday falls on the Monday after …
As the Coronavirus (COVID-19) situation continues we are aware there are concerns around its potential impact on business operability. We want to assure you that we are still dedicated to delivering excellent service to our clients. Further to the government’s announcements on Monday 16 March we would like to update you on the following: Currently e-clinic employees are avoiding any …
e-clinic offers a plethora of financial features. I’m sure you’re familiar with the basics of invoices and receipts, but this post will highlight some functionality which you may not be aware of. If you want to know more, or need help to implement anything you read about here, just contact our friendly support team. Variable pricing Any item on your …
We’re always chatting to existing and prospective customers, and one of the topics which comes up more and more frequently is the importance of a great support service. When things go wrong, or when you just need a helping hand, it’s critical that your issues will be dealt with and your questions answered, quickly and effectively. As an e-clinic user, you …
One of the challenges for any company is to deal with the public perception of their product. We’re delighted that our research shows potential customers see e-clinic as powerful and feature-rich, used by some of the top clinics and chains in the UK. However, they also see it as expensive. Obviously, we’re thrilled that large clinics and healthcare groups with complex needs like the Harley …
Last week I shared with you some of what I discovered from my week on the e-clinic support desk. As I said, in addition to making up my mind about ZenDesk, it also taught me a great deal about client behaviour: the good, the bad and, I’m afraid, the ugly. This week I’d like to share my top tips on getting …
As I write this article I find myself on the 6:36 East Coast Shipley to London train for a meeting. My frequent train journeys to and from London are always a useful time to reflect and plan. Being difficult to contact for a few hours has many advantages when you want to think. Today I’m focused very much on our …
