Making the most of text messaging in e-clinic

adminBlog, News, Software, Training

Do you use text messaging in e-clinic? If you only use it to remind patients of their appointments, you could be missing a trick. You can communicate with patients by text for all sorts of reasons, on all sorts of subjects. For example: Send then a discount code on their birthday Fill a last minute cancellation Publicise a new practitioner Let …

Why e-clinic isn’t expensive

adminBlog, News, Software, Support, Training

One of the challenges for any company is to deal with the public perception of their product.  We’re delighted that our research shows potential customers see e-clinic as powerful and feature-rich, used by some of the top clinics and chains in the UK. However, they also see it as expensive. Obviously,  we’re thrilled that large clinics and healthcare groups with complex needs like the Harley …

Moving from paper to PC: What are you scared of?

adminBlog, Software, Training

Although the benefits of moving from paper to a computer-based system are not in doubt for most people, every now and then we come up against someone who says: “Why should I bother?” Although anyone who contacts us directly is unlikely to ask this question, we regularly run into people at exhibitions and conferences who can’t see any benefit in …

Training? Why should I bother?

adminBlog, Software, Training

When it comes to training, many small businesses are torn. Although they want smart employees who are well-equipped and productive, they don’t want a big bill or time out of the office. Another common fear is that just-trained staff will take their shiny new certificate and leave them for a competitor. Although these fears are understandable, this is a short-term …

In support of our excellent support team (part 2)

adminBlog, Software, Support, Training

Last week I shared with you some of what I discovered from my week on the e-clinic support desk. As I said, in addition to making up my mind about ZenDesk, it also taught me a great deal about client behaviour: the good, the bad and, I’m afraid, the ugly. This week I’d like to share my top tips on getting …

Our support team are 700% better than average!

adminBlog, News, Software, Support, Training

As I write this article I find myself on the 6:36 East Coast Shipley to London train for a meeting. My frequent train journeys to and from London are always a useful time to reflect and plan. Being difficult to contact for a few hours has many advantages when you want to think.  Today I’m focused very much on our …