Although the benefits of moving from paper to a computer-based system are not in doubt for most people, every now and then we come up against someone who says: “Why should I bother?” Although anyone who contacts us directly is unlikely to ask this question, we regularly run into people at exhibitions and conferences who can’t see any benefit in …
When it comes to training, many small businesses are torn. Although they want smart employees who are well-equipped and productive, they don’t want a big bill or time out of the office. Another common fear is that just-trained staff will take their shiny new certificate and leave them for a competitor. Although these fears are understandable, this is a short-term …
Last week I shared with you some of what I discovered from my week on the e-clinic support desk. As I said, in addition to making up my mind about ZenDesk, it also taught me a great deal about client behaviour: the good, the bad and, I’m afraid, the ugly. This week I’d like to share my top tips on getting …
As I write this article I find myself on the 6:36 East Coast Shipley to London train for a meeting. My frequent train journeys to and from London are always a useful time to reflect and plan. Being difficult to contact for a few hours has many advantages when you want to think. Today I’m focused very much on our …
Recently we lost a client to a competitor. This is rare but it’s something which inevitably happens from time to time and we are generally quite philosophical about it. After all, we’ve taken hundreds of clients over the years from our competitors and the ratio is massively in our favour. This time, however, it hurt. Why, you might ask? The …
We’re looking forward to attending CCR Expo at London Olympia for the first time later this year. The exhibition is now in its second year and promises to be a ‘must-attend’ event for aesthetic practitioners and cosmetic surgeons. You’ll find us at stand F10 where we’ll be demonstrating e-clinic Pro as well as launching the brand-new e-clinic Enterprise. There’ll be over 200 exhibitors and 4000 …
