The idea that clinic efficiency and patient retention directly correlate is well known, but putting it into action is another matter. Patients trust clinics which are well organised and competent, but clinics can also be busy and chaotic places. Clinic managers have to juggle admin tasks as well as deal with nervous patients and troubleshoot emerging issues, whilst sole practitioners …
Staff retention is a tricky balancing act in all industries, and poses a particular challenge in the healthcare sector, especially given the recent challenges. High turnover imposes unnecessary expenses on a business, and can create a less than professional impression for patients who expect good continuity and to build trusting relationships with their practitioners. Most healthcare practices understand that staff …
Although the British weather sometimes keeps us guessing, it is officially summer and that can mean a change of pace in your clinic. With the school holidays in full swing and more good weather promised, you may see a trend towards cancellations and gaps in your bookings. There are ways to make good use of this time though which can …
Working from home is no longer the rare concept it was a few years ago, and although a huge number of people were forced to start working from home last year, it’s still something that divides opinion. Whilst some employers were reluctant to trust their employees and understand the benefits of working from home, at e-clinic we have used remote …
Black Friday isn’t just about crowds of shoppers fighting over discount electrical equipment. In fact, this year, it will largely take place online, with non-essential shops and services closed due to the latest UK lockdowns. What started as a one day event has become a four day shopping extravaganza ending on Cyber Monday. (Cyber Monday falls on the Monday after …
We want to support our clients and those thinking about e-clinic as best we can during these immensely difficult times. We’ve asked what you need, and lots of you have said that additional training webinars would be helpful. As a result, we’ll be running three free webinars next week, on Tuesday, Wednesday and Thursday. Tuesday 31 March 10am Communicating with …
The role of Clinic Manager is a tough one. Being responsible for the smooth running of a medical practice – whether chiropractic, aesthetic, psychiatric or any other – is hard work and requires many diverse skills. You need to be extremely organised and yet flexible enough to deal with the unexpected. You’ll be superb at both time management and team …
Mark was delighted to give a presentation on ‘GDPR and Patients’ Rights’ at the Aesthetics Conference. The presentation was very well-received and lots of you had questions. Even though it’s over a year since GDPR was introduced, it’s still a real concern to many clinic owners. Luckily, Mark has distilled the key facts and was able to reassure many who …
There are many ways to securely and accurately record clinical data in e-clinic, and the method you choose is largely a matter of personal preference. We look at all the options below, including Word templates, PDF forms and hard-coded clinical questionnaires. 1) Appointment notes Some practitioners simply choose to make free format notes which are linked to the appointment record. …
There are many benefits to becoming an independent aesthetic practitioner, indeed to any kind of self-employment. They include increased earning potential, more control over your time, improved work/life balance and artistic enjoyment. However, self-employment is not for everyone, and there are also many pitfalls, ranging from unpredictable income, lack of separation between work and leisure time, and loneliness. You need …
